Intro
I am a dedicated Desktop Support Engineer at Aditya Birla Capital with a strong passion for solving IT challenges and delivering high-quality technical support.
Motive
To provide exceptional IT support while continuously learning and growing in a dynamic, tech-driven environment. I aim to improve system efficiency and end-user satisfaction through timely troubleshooting and robust solutions.
Experience
| Company | Role | Duration | Key Responsibilities |
|---|---|---|---|
| Aditya Birla Capital Limited | Desktop Support Engineer | Jan 2025 – Present | Handled 400+ monthly tickets, Windows OS/server maintenance, software installs (Office 365, Outlook, etc.), network configuration, and remote support. |
| Awdiz IT Services | Technical Support Engineer | Jan 2024 – Dec 2024 | OS installation/troubleshooting, backup & restore, application troubleshooting, domain/workgroup management. |
My Life Journey
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2017–2018
Completed SSC with 75.3% from Maharashtra State Board.
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2018–2020
Completed HSC with 64.34% from Maharashtra State Board.
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2020–2024
Graduated B.Tech in CSE from JD College of Engineering with 8.89 CGPA.
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2024
Completed Windows Admin & Networking courses at Awdiz and GeeksforGeeks.
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2025 – Present
Working as a Desktop Support Engineer at Aditya Birla Capital.
Certifications
| Certification | Institute | Duration |
|---|---|---|
| Windows Administrator Course | Awdiz | 3 months |
| IP Address & Subnetting | GeeksforGeeks | 1 month |
| Soft Skills | GeeksforGeeks | 1 month |
| Generative AI | GeeksforGeeks | 1 month |
Education Info
| Degree | Institute / Board | Year | Score |
|---|---|---|---|
| B.Tech in CSE | JD College of Engineering and Management | 2020–2024 | 8.89 CGPA |
| HSC | Maharashtra State Board | 2018–2020 | 64.34% |
| SSC | Maharashtra State Board | 2017–2018 | 75.3% |
Life Goal
To secure a challenging managerial position that leverages my IT support skills and allows continuous personal and professional growth, with the ultimate aim of becoming a leader in IT infrastructure management.